Terms of Service

These Terms of Service ("Terms") are a legal agreement between Intelligent Outputs Ltd, a company registered in England and Wales (company number 17288610) trading as Airprose ("Airprose", "we", "us"), and the person or organisation accessing or using the Service ("you", "your").

By creating an account, you confirm that you've read, understood, and agreed to these Terms and our Privacy Policy. If you don't agree, don't use the Service.

Registered office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ.

"Service" — the Airprose web application, the API, and any related services we provide.

"Your Content" — any text, documents, images, or other material you upload to or generate through the Service. Includes tender documents, library assets, and drafted responses.

"Account" — the credentials and profile that let you access the Service.

"Beta" — the stage the Service is currently in (see Section 5).

Airprose helps UK SME bidders draft responses to public-sector tenders. The Service includes:

• Tender analysis (uploading a tender pack, getting an AI-assisted go/no-go review)
• An organisation-scoped library of your past responses, policies, certifications, and other reusable content
• AI-assisted drafting of tender responses, drawing on the tender content and your library
• Export of completed drafts to portal-ready formats

We may add, modify, or remove features over time. We'll give reasonable notice of changes that materially affect how you use the Service.

To use the Service you need an Account. You agree to:

• Provide accurate information when you sign up
• Keep your login credentials confidential
• Notify us promptly if you suspect unauthorised access
• Be responsible for everything done under your Account

You confirm that you have authority to enter into these Terms on behalf of your organisation, and that anyone you give access to (e.g. teammates you invite) will follow these Terms too.

The Service is currently in beta. This means:

• Features may change, be added, or be removed without advance notice
• The Service may have bugs, may be unavailable for periods without warning, and may behave unpredictably
• We do not offer a Service Level Agreement (SLA) during beta
• We may pause, suspend, or end the beta at any time, with reasonable notice where practical
• You should not rely on the Service for time-critical tender submissions without having a backup plan

During beta the Service is provided free of charge. We may introduce paid plans in future; we'll give existing users fair notice and a chance to opt in before any change takes effect for them.

You agree not to use the Service to:

• Break any law or regulation
• Infringe anyone's intellectual property rights
• Upload malicious code (viruses, malware, anything designed to disrupt)
• Scrape, crawl, or reverse-engineer the Service beyond what's clearly permitted
• Abuse the AI features (e.g. trying to extract training data, jailbreak prompts, generate content for someone else's tender without authority)
• Send spam or unsolicited communications via the Service
• Share your Account credentials with someone outside your organisation
• Use the Service to compete with us (e.g. to build a competing product)

We may suspend or terminate your Account if we have reasonable grounds to believe you've broken this section.

You own Your Content.Uploading content to the Service doesn't transfer ownership to us.

You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display, and process Your Content solely as needed to provide the Service to you. This includes sharing necessary extracts with our AI processor (Anthropic) to generate drafts at your request.

You confirm that you have the rights to upload Your Content (e.g. the right to share past tender responses, internal policies, or referee information).

We will not use Your Content to train AI models, sell it, share it with other Airprose customers, or use it for any purpose outside running the Service for you.

The Service, including the web application, design, underlying code, AI prompts, brand, and content we provide, belongs to us. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service in line with these Terms — nothing more.

You may not copy, modify, distribute, sell, or create derivative works of the Service or its components without our written permission.

The Service uses third-party AI models (currently from Anthropic) to help you draft tender responses. You understand that:

• AI-generated content may contain inaccuracies, omissions, or fabricated information. You must review every draft before submitting it.
• You're responsible for everything you submit to a buyer, including content originally drafted by the AI.
• The AI may produce similar outputs for different users asking similar questions; you don't get exclusivity over its responses.
• UK public-sector buyers increasingly require disclosure of AI use in tender responses (Procurement Policy Note 02/24). You're responsible for complying with each buyer's disclosure requirements.

Our processing of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference.

We treat Your Content as confidential and won't disclose it to anyone outside the processors named in our Privacy Policy, except as required by law.

You agree not to disclose any non-public information we share with you (e.g. early-access features, internal pricing discussions, beta-only roadmap details).

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and uninterrupted service.

We don't warrant that:

• The Service will be uninterrupted, secure, or error-free
• The AI features will produce specific results, win tenders, or be free from errors
• Defects in the Service will be corrected within any particular timeframe

This section doesn't exclude or limit anything that can't lawfully be excluded under UK consumer law.

To the maximum extent permitted by law:

• Neither party is liable to the other for indirect, incidental, consequential, special, exemplary, or punitive damages, or for loss of profit, revenue, goodwill, or data, even if it has been advised of the possibility of such damages.
• Each party's total liability under these Terms is capped at the greater of (a) the fees paid by you to us in the twelve months before the event giving rise to the claim, or (b) £100. During beta, no fees are payable, so the cap defaults to £100.

Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) anything else that can't lawfully be excluded.

You agree to defend, indemnify, and hold us harmless from claims arising out of (a) Your Content (including any claim that Your Content infringes someone's rights), (b) your breach of these Terms, or (c) your misuse of the Service.

You can stop using the Service at any time by deleting your Account in the Settings page, or by emailing privacy@airprose.com. On Account deletion, we remove your personal data subject to the retention schedule in our Privacy Policy.

We may suspend or terminate your Accountif we reasonably believe you've broken these Terms, if required by law, or if continued service poses a security or legal risk. We'll give notice and a chance to remedy where practical.

Sections that should reasonably survive termination (IP, confidentiality, liability, indemnity, governing law) survive termination.

We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent change. Material changes will be communicated via in-app notice or email at least 14 days before they take effect, where practical.

Continuing to use the Service after a change indicates acceptance. If you don't accept a change, stop using the Service.

These Terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, except that we may bring claims in any jurisdiction to enforce our intellectual property rights.

Before going to court, you and we will try in good faith to resolve any dispute by direct discussion within 30 days.

Entire agreement. These Terms and the documents they reference — our Privacy Policy and our Data Processing Agreement, which is incorporated into these Terms — are the entire agreement between us about the Service.

Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a sale, merger, or other corporate transaction.

No partnership. Nothing in these Terms creates a partnership, agency, joint venture, or employment relationship between us.

Severability. If a court finds part of these Terms unenforceable, the rest of the Terms still apply.

Waiver.If we don't enforce a right at some point, we don't lose the right to enforce it later.

Notices.We'll send legal notices to the email address on your Account. You'll send legal notices to privacy@airprose.com.

Questions about these Terms? Email privacy@airprose.com.